Gone Mad is a popular online casino that has been operating in the industry for several years now. The website boasts an impressive array of games from top software providers, enticing bonuses, and convenient payment options. However, behind its glossy facade lies a complex web of issues, ranging from security concerns to problematic user experience.
Overview
Gone Mad’s origin story madcasino is not publicly disclosed, leaving many questions about the brand’s history, ownership structure, and operational details. The website is registered in Malta, indicating that it is subject to European Union regulations and adheres to licensing requirements. However, this does not guarantee absolute safety or fairness of operations.
Registration Process
Joining Gone Mad involves a standard registration process, similar to most online casinos. Users must provide basic information such as name, date of birth, email address, and physical address. Gone Mad also asks for identification documents during the account setup stage, but it’s unclear if this is done on an ongoing basis or limited to new accounts.
Creating an Account: The Good and Bad
One positive aspect of registering with Gone Mad is that customers receive access to a dedicated customer support team via live chat, email, and phone. Additionally, users can opt-in for daily notifications about promotions, tournaments, or account activity.
However, the registration process lacks transparency regarding data protection policies and encryption methods. Gone Mad does not explicitly mention how personal information will be used or shared with third parties. This is a concerning aspect of online gaming since sensitive customer data is involved.
Account Features
After successful registration, users can explore various features within their account dashboard, including:
1. Game Lobby: A centralized hub for browsing through the extensive collection of games from different providers.
2. Personal Profile: An overview of account activity, balance updates, and notification settings.
3. Deposit/Withdrawal Options: Selections for funding or withdrawing money using credit/debit cards, e-wallets (e.g., PayPal), bank transfers, and cryptocurrencies like Bitcoin. Gone Mad allows deposit limits as low as €10 but does not specify any withdrawal fees.
Incentivizing Players
Gone Mad’s promotional offerings aim to attract new customers while retaining existing ones through:
1. Welcome Bonus: New members receive a 100% match bonus up to €500 + 200 free spins for the first three deposits. There are also daily challenges and tournaments offering exclusive rewards, but terms such as playthrough requirements or timeframes vary greatly.
2. Daily Bonuses: Users can claim cashback, free bets, or spin bonuses on certain days of the week.
3. VIP Program: Gone Mad has a tiered loyalty program where active users earn points for every bet placed. Rewards include dedicated account managers, priority withdrawals, and exclusive games access.
Game Categories
The website houses over 2,000 slots from leading developers like NetEnt, Microgaming, Evolution Gaming, Play’n GO, Yggdrasil, Red Tiger, and Push Gaming. Gone Mad also features live dealer sections by Evolution Gaming for table game enthusiasts:
- Slot machines with progressive jackpots
- Video poker variations
- Roulette (European, American)
- Blackjack (classic and variants)
- Baccarat
The availability of games from multiple providers ensures a diverse experience, but finding specific titles or exploring new releases can be cumbersome due to the sheer volume.
Software Providers
Gone Mad has partnered with several top-notch game suppliers. However:
1. There is no clear information about licensing agreements for third-party content. 2. A portion of available slots may not meet modern gaming standards (e.g., graphics, soundtracks) or could include problematic titles such as ‘Bonus Happy.’